Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.
So that I may answer your question properly:In what sense does the printer 'not print an envelope'? is there an error message? does it not print on the envelope despite all else being OK?
And, what size envelope is it, loaded where in the machine (roughly), and what program (MS Word? maybe) are you printing from?
With these details, I will be able to instruct you, so please let me know at least some of this information. Thanks.
Then what happens? after using Word, sending the print job, having the envelope loaded as directed - ?
(I regret that I am not able to offer Live Phone Call service at this time; However, your request is still open to other Experts in this category, and one of them may pick up on it at any time.)
So it seems to print, but nothing is on the envelope.
What size is the envelope you are printing upon (or, trying to) ?
Is that size set correctly, in the MS Word software's printing settings? is the tray or paper source also set correctly there?
If your computer is a Windows PC, has the envelope
2: Paper Source or Paper Tray
also been set, in the printer's driver settings?
Monday will be OK, or whenever you have time.
You may return to this case at any time (within the next 5 to 7 days, anyway) at
Please enjoy your day and weekend, meanwhile. Thank you for choosing JustAnswer.