For Online Computer Support, Ask a Computer Technician
Hi there and welcome
First to check, the display is working on both screens but it is duplicating, not extending correct?
ok, it may be positioned wrong
Go to your desktop, right click and choose Display Settings
Drag the monitor 2 to the right of monitor one
Save and then try to move an object from monitor one to 2
Let me know the results please.
How exactly is the screen laid out in Display Settings?
I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.
Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.
I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.
Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.
If you want remote click get extra help. If not simply reply to me.
yes, else I can connect and fix this directly?
ok, let me know when you do please.