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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Trying to rebuild a socket 775 system. The hard drive

Customer Question

trying to rebuild a socket 775 system. The hard drive containing the OS failed, so I installed a new "spare" drive I had. Threw in the Win 7 OEM disk and it starts to load, then I get the " Windows has encountered a problem communicatin..."message. So I ordered another CD-ROM drive and HDD, and I'm still getting the same message.
JA: To clarify, what error message are you getting?
Customer: windows has encountered a problem communicating with a device connected to your computer
JA: Have you installed any updates recently?
Customer: As stated< the HDD containing the OS failed. Trying to re-install OS on a new HDD
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Computer
Expert:  Michelle replied 1 month ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  Michelle replied 1 month ago.

I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

Expert:  Michelle replied 1 month ago.

do you have a Windows 7 full version operating system disk?

Expert:  Michelle replied 1 month ago.

what is the make and model of the hdd you are trying to install windows os on and let me know the computer make and model as well.

Customer: replied 1 month ago.
HDD is WDBlack 1TB. Computer is built buy me. I have an existing OEM Win7 disk
Customer: replied 1 month ago.
unplugged the HDD and restarted. Exact same message.
Expert:  Michelle replied 1 month ago.

is 1Tb supported by the motherboard bios check if the bios reads 1TB on the bios screen.

Customer: replied 1 month ago.
k
Expert:  Michelle replied 1 month ago.

let me know.

Customer: replied 1 month ago.
I'm in the BIOS. I've never seen a reference to HDD size. Mobo is a gigabyte
Customer: replied 1 month ago.
it does recognize the HDD though
Customer: replied 1 month ago.
Gigabyte EP45-UD3P
Expert:  Michelle replied 1 month ago.

if it recognizes then its good. save changes and exit insert the os disk and try to boot from the disk.

Customer: replied 1 month ago.
That's what I keep trying. It starts to load files, but freezes shortly after starting, then the familiar communicating error message pops up
status 0xc00000e9 Info: an unexpected I/O error has occured
Expert:  Michelle replied 1 month ago.

boot the computer tap on F8 go into the windows advance option screen let me know once you are there.

Customer: replied 1 month ago.
Swapped boot order to HDD 1st, then CD-Rom, rebooted, holding down the F8 key. It paused at the same spot momentarily, then a beeplike noise from the CD-Rom, then continued to load files. Windows is installing at this time. Odd
Expert:  Michelle replied 1 month ago.

not a problem let it proceed

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