Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.
How did you refresh the browser?
What browser you are using?
not a problem i will give you steps to follow.
Look for a file which is .json which is a bookmark file if you have backed up and that can be recovered.
it can be located anywhere you will need to search.
in the Cortana search type in .json it will show you the path.
Secure Remote Assistance is an additional service which is an offer to our customers for speedy result as an expert works directly on the problem and it saves time and money. If you want i can provide you discounted rate for remote for $20
It seems you are somehow not happy with the process of helping you. I am providing your steps to follow on the chat as you have opted for the chat service. Remote assistance is an additional and optional add on service. Its your choice to choose or deny additional service. I have given you a discounted price offer from $39 to $20 and still its your choice to choose or deny. I'm not sure why you are not ready to follow the steps on chat as i was providing. You can continue the chat service and i can walk you through online to fix the problem or you may opt for a different expert and i can can open your question to other experts whom you can continue with.