How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
16465236
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

I DID A REFRESH AND IT WIPED OUT ALL MY BOOKMARKS AND

Customer Question

i DID A REFRESH AND IT WIPED OUT ALL MY BOOKMARKS AND TOOLBAR
JA: What kind of computer do you have?
Customer: WIN 10 ALL IN ONE
JA: Have you installed any updates recently?
Customer: Only what refresh firefox changed
JA: Anything else you want the computer expert to know before I connect you?
Customer: Not that know of.
Submitted: 1 month ago.
Category: Computer
Expert:  Michelle replied 1 month ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  Michelle replied 1 month ago.

I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

Expert:  Michelle replied 1 month ago.

How did you refresh the browser?

What browser you are using?

Customer: replied 1 month ago.
mozilla firefox
Customer: replied 1 month ago.
Michelle, you still there?
Customer: replied 1 month ago.
I'm a senior citizen on a fixed income, I can't afford $39!
Customer: replied 1 month ago.
Earth to Michelle, hello!
Expert:  Michelle replied 1 month ago.

not a problem i will give you steps to follow.

Customer: replied 1 month ago.
Can you keep your responses to this email chat?
Expert:  Michelle replied 1 month ago.

Look for a file which is .json which is a bookmark file if you have backed up and that can be recovered.

Customer: replied 1 month ago.
Where is this file located?
Customer: replied 1 month ago.
where is this .json file located?
Expert:  Michelle replied 1 month ago.

it can be located anywhere you will need to search.

Customer: replied 1 month ago.
What am I searching?
Expert:  Michelle replied 1 month ago.

in the Cortana search type in .json it will show you the path.

Customer: replied 1 month ago.
You know what Michelle, I'm pretty much discussed with MZ. It screwed up my computer and all you people want is money to undue what was screwed up by a simple refresh. I would like my $5.00 back, because this sucks!
Expert:  Michelle replied 1 month ago.

Secure Remote Assistance is an additional service which is an offer to our customers for speedy result as an expert works directly on the problem and it saves time and money. If you want i can provide you discounted rate for remote for $20

Customer: replied 1 month ago.
That doesn't help at all, I'm very disappointed in MZ!
Customer: replied 1 month ago.
I'm done here, thanks for nothing! Tell your supervisors MZ has made a very unhappy user!
Expert:  Michelle replied 1 month ago.

It seems you are somehow not happy with the process of helping you. I am providing your steps to follow on the chat as you have opted for the chat service. Remote assistance is an additional and optional add on service. Its your choice to choose or deny additional service. I have given you a discounted price offer from $39 to $20 and still its your choice to choose or deny. I'm not sure why you are not ready to follow the steps on chat as i was providing. You can continue the chat service and i can walk you through online to fix the problem or you may opt for a different expert and i can can open your question to other experts whom you can continue with.

Related Computer Questions