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Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 36094
Experience:  Over 20 years of consulting to the IT industry
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I am getting error messages and then, to verify who I am, I

Customer Question

I am getting error messages and then, to verify who I am, I go through a process with letters and numbers being sent to me. Each time I'm told I am entering them incorrectly
JA: Just to clarify, how often have you been getting this particular message?
Customer: It is a verify message every time I try to use my email***@******.***
JA: Have you installed any updates recently?
Customer: I think so
JA: Anything else you want the computer expert to know before I connect you?
Customer: no. I just need to access my emails without issues :)
Submitted: 8 months ago.
Category: Computer
Expert:  Richard replied 8 months ago.

Hi there and welcome

Exactly how are the letters and numbers being sent to you? Via your phone?

Customer: replied 8 months ago.
8 letters and numbers mixed upper and lower case
Customer: replied 8 months ago.
Can you please tell me what I should do. I have been forwarded to you by Yahoo
Customer: replied 8 months ago.
they are sent via my phone or by computer
Expert:  Richard replied 8 months ago.

Thanks, ***** ***** though is Exactly how are the letters and numbers being sent to you? Via your phone?

Customer: replied 8 months ago.
8 numbers and letters are being sent to my by phone
Customer: replied 8 months ago.
are you still there?
Expert:  Richard replied 8 months ago.

Thanks,

Then when you enter this code in the box that is on your screen (remember this is the reset code it is not your password) what then happens?

Customer: replied 8 months ago.
I'm told it is incorrect. I have gone through the process 7 times
Customer: replied 8 months ago.
can you help or should I go back to Yahoo?
Expert:  Richard replied 8 months ago.

what is the full phone number on record with Yahoo?

Customer: replied 8 months ago.
Expert:  Richard replied 8 months ago.

send me the code you just received please

Customer: replied 8 months ago.
CDXEKPMC
Expert:  Richard replied 8 months ago.

ok, it works for me and I was able to sign in no problem (have signed out now)

Tell me if you can now sign in please

Expert:  Richard replied 8 months ago.

How did you go, did you get into your account now?

Customer: replied 8 months ago.
I'm not sure what is happening but a lot of my emails are only coming to the computer and not to my phone
Expert:  Richard replied 8 months ago.

ok, what is the make and model of the phone?

Expert:  Richard replied 8 months ago.

ok, I have gotten you back into your account as I see from your last reply. If you need further assistance for your phone let me know.

And please remember to rate my service via one of the stars at the top of the screen then submit.

Thank you

Expert:  Richard replied 8 months ago.

Richard