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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I can't get anything to print off of computer, I am using a

Customer Question

I can't get anything to print off of computer
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: I am using a HP 4650,all in one printer windows 10. I used to have the same pprinter, but it broke and now I have another new one. It printed on the old one but not this new one
JA: Have you installed any updates recently?
Customer: I installed the hp office jet information
JA: Anything else you want the computer expert to know before I connect you?
Customer: not now
Submitted: 1 month ago.
Category: Computer
Expert:  Byron replied 1 month ago.

Hi. My name is***** you for your question and the opportunity to assist.

Are you going to be using the printer wirelessly?

Expert:  Byron replied 1 month ago.

If so, on the printer display panel touch Wireless icon. Turn wireless on if it shows Off.

When it comes on the Wireless Setup Wizard should start automatically and display a list

of networks that the printer can detect. Select yours. You will be prompted to

enter your wireless password. Once done the status should show as connected.

Let me know if you're using it via USB. Either way I can help you.

Expert:  Byron replied 1 month ago.

Hi. Do you still need assistance with your new printer?