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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I am suddenly unable to send my emails. The message I get is

Customer Question

I am suddenly unable to send my emails. The message I get is I need to check if my outgoing
JA: Just to clarify, what email service provider are you using?
Customer: Sorry, I wasn't finished with my message. I received a message saying I needed to check and see if my outgoing server (SMTP) is correct because it said my email could not be sent for unknown reasons. HELP! i DON'T KNOW WHAT WOULD BE CORRECT IF i EVEN COULD FIND WHERE THE SETTING WERE LOCATED!!
JA: Have you installed any updates recently?
Customer: Yes. I tried to set up an Uber account and I booked a cab to the airport with a company called Wingz and had to change a password. I think i GOT THINGS ALL MIXED UP. WE HAVE OUR REGULAR EMAIL***@******.*** but somehow it is linked to the gmail address***@******.*** whose password ***** couldn't remember. I also couldn't remember how to get to my password *****
JA: Anything else you want the computer expert to know before I connect you?
Customer: I think I have a virus or something with my Mozilla Thunderbird email account. It has been so slow and wierd.
Submitted: 1 month ago.
Category: Computer
Expert:  Viet - Computer Tech replied 1 month ago.

Hi,

I'm sorry about the issue. Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

Expert:  Viet - Computer Tech replied 1 month ago.

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,