How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
16465236
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

I have been having an issue for the past two days installing

Customer Question

I have been having an issue for the past two days installing webroot secure. Problem is that the keycode says it is valid but is not renewed. It installed on my first laptop no problem will not install on the second. which is this one.
JA: How much experience do you have with this particular machine?
Customer: Enough, I am not a tech though.
JA: Have you installed any updates recently?
Customer: [rpba;;y not, it is the laptop my wife uses.
JA: Anything else you want the computer expert to know before I connect you?
Customer: no thanks
Submitted: 4 months ago.
Category: Computer
Expert:  Josh replied 4 months ago.

Hi!

Would I be able to connect to your wife's laptop to view and fix the issue?