Hi, my name is ***** ***** welcome to JustAnswer!
When you say a live person and not someone on the registered list, what do you mean exactly?
Okay, you said you purchased it from the Google Play store. Is this something you purchased on your phone or did you actually purchase it on the computer?
Okay, was it this Scrabble app from the following link or something different:
Okay, can you by chance point me to the link that you used to purchase the app so I can know exactly which one we're talking about?
Okay, thanks. That's a little different from what I was thinking.
What I'm going to do is opt out of the question and open it up to other Experts who have experience with that particular program. You should receive another response soon.