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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I am trying to log into my laptop and don't have the

Customer Question

hi - i am trying to log into my laptop and don't have the password
JA: When did you last reset your username and password?
Customer: I haven't used it for months
JA: Have you installed any updates recently?
Customer: not on the laptop
JA: Anything else you want the computer expert to know before I connect you?
Customer: no, i just need to get the laptop up and running so i can get my main pc fix from a Zues atttack.
Submitted: 1 month ago.
Category: Computer
Expert:  Byron replied 1 month ago.

Hi. My name is***** you for your question and the opportunity to assist.

Is the laptop running Windows 7, 8 or 10 or is this a Mac?

Expert:  Byron replied 1 month ago.

Disregard any message that pops up on your screen. Secure Remote can't be used in this situation.

On your login screen do you see your email address?