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Ask Andy Your Own Question
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Have some sort of virus or security breach, laptop..

Customer Question

Have some sort of virus or security breach
JA: What kind of computer do you have?
Customer: laptop.. 80st0005us
JA: Have you installed any updates recently?
Customer: not that im aware of... this a childs pc for home school
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 4 months ago.
Category: Computer
Expert:  Martin replied 4 months ago.

Hello and welcome.

What brought this to your attention, do you see something on the screen regarding a security breach?

I would run a scan with Hitman Pro or Malwarebytes first.

If you like I can do it for you remotely.

Martin

Customer: replied 4 months ago.
if you can do that remotely that would be great
Expert:  Martin replied 4 months ago.

Sure

Expert:  Martin replied 4 months ago.

Please accept the remote support offer, then From your computer click the following link:

https://ngmt.screenconnect.com/?Session=627fa83f-d448-4f86-b6b0-4de7279a800d

Then click Join your session -->

And run (open) the program that gets downloaded Elsinore.ScreenConnect.Client

Let me know once you've done that or if you need additional steps.

Martin

Expert:  Martin replied 4 months ago.

Hello, were you able to do that/