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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I got windows 10 and it is not set up and I do not know how

Customer Question

I got windows 10 and it is not set up and I do not know how to set up
JA: Just to clarify, what's the make and model of your computer? What version of Windows are you running?
Customer: I do not know as I do not understand computers
JA: Have you installed any updates recently?
Customer: I am not sure if they are Microsoft or not they say they are partners. Last time some one took over my computer to fix is this possible
JA: Anything else you want the computer expert to know before I connect you?
Customer: I just need it set up and do not know about drivers and slim cleaner I have Kaspery
Submitted: 1 month ago.
Category: Computer
Expert:  Barun replied 1 month ago.

Hi, and thank you for your question. My name is ***** ***** I'll be assisting you today.

Just to clarify, did you receive any call or alert from a service claiming to be associated with Microsoft/Windows?

May I connect with you remotely to troubleshoot the issue now?

Please reply back using the box below, and then we will continue further.