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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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In june I swiched from window 8 to window 10 so I sycronized

Customer Question

In june I swiched from window 8 to window 10 so I sycronized my droid iPhone to my computer with a new e-mail and Microsoft required a new password ***** to open my computer I am required to use 2 passwords
JA: Just to clarify, what's the exact model of your computer? And what operating system are you running?
Customer: I have a Toshiba satellite c55
JA: Have you installed any updates recently?
Customer: Norton installed updates so that I could have my droid phone sycronized and secured
JA: Anything else you want the computer expert to know before I connect you?
Customer: outside of regular Microsoft updates none
Submitted: 4 months ago.
Category: Computer
Expert:  technicalcat replied 4 months ago.

Hello, and thank you for using this service.

Please standby while I review your question. I'll reply in about 5 minutes. Thank You.

Customer: replied 4 months ago.
ok
Customer: replied 4 months ago.
Ok
Expert:  technicalcat replied 4 months ago.

What exactly do you mean by "two passwords"? Are you getting prompted twice to login to your computer?

Customer: replied 4 months ago.
No thank you please send me a bill for the $5 as stated at start
Customer: replied 4 months ago.
no thank you please send me a bill for the $5 as stated at start
Customer: replied 4 months ago.
its a minor problem i can solve directly with microsoft free of charge i made a simple mistake i tought you were from microsoft

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