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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I have an iPad that I am sending to my father. However, I

Customer Question

I have an iPad that I am sending to my father. However, I cannot remember the password ***** unlock it. Is there as way to find out or reset it without actually using the password?
JA: How old is your iPad, and what model are you using?
Customer: it is a model A1458 about 2-3 yrs old.
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Computer
Expert:  Mr.Med replied 1 month ago.

Hi, I'mCustomer Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Mr.Med replied 1 month ago.

I'm sorry about the issue, First Backup all your data (pictures, videos, ect...) and download iTunes from : www.apple.com/itunes/download/ and plug in your iPad/iPhone to your computer, press and hold the home button and the sleep/wake/power button at the same time for 45 seconds until an Apple logo appears, once that appears you can release the buttons.

iTunes will give message iTunes has detected an iPad/iPhone in recovery mode you must restore this iPad to continue

hit restore (This will erase all data on your device) if it does not go through click on the iPad in the left hand side of iTunes and click restore

now restore iPad and now you'll start new and have your iPad back.

Additional Information : https://www.youtube.com/watch?v=yuGLRs66Iyc

Thank you

Customer: replied 1 month ago.
I need a few minutes, I can't update or restore the iPad. How can I contact you after i solve this issue without losing the deposit?
Expert:  Mr.Med replied 1 month ago.

You can bookmark the page or use this link to reply back to me :

http://professional.justanswer.com/chat/index/3bed1b7906d0427c94fdbef02436677a#

Customer: replied 1 month ago.
thanks
Expert:  Mr.Med replied 1 month ago.

so has everything worked out please?

Expert:  Mr.Med replied 1 month ago.

If you need further assistance please reply back to me and i will gladly continue to help

Thank you