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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I have been hacked and my e mail name has been changed to my

Customer Question

I have been hacked and my e mail name has been changed to my wife"
JA: Just to clarify, what email service provider are you using?
Customer: I was using incredimail
JA: Have you installed any updates recently?
Customer: No, My router firmware was corrupted and did not protect me
JA: Anything else you want the computer expert to know before I connect you?
Customer: I am panicking!!!
Submitted: 1 month ago.
Category: Computer
Expert:  John replied 1 month ago.

Hello and welcome to justanswer. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you.Could you please provide the following details.

Just to clarify when you say you email name changed to your wife do you mean your email address changed to your wife's email address?

Which email service are you using let me know the part after @ in your email id for example @ yahoo.com?

Are you accessing this email using a windows or mac PC ?

Thank you

Note : -If you are getting pop up message regarding secure remote assistance offer you can ignore it by closing (x) that pop up message. Please use the reply box below to reply to me.

Customer: replied 1 month ago.
My account is under my name but now it has my wife' name
Customer: replied 1 month ago.
My network adapter name was changed to (Arthur Andersen)
Customer: replied 1 month ago.
I fixed that
Expert:  John replied 1 month ago.

If you are talking about your email address it cannot be changed unless you take a new email address because once the an email address is created it will be unique under that specific domain.

Which email service are you using let me know the part after @ in your email id for example @ yahoo.com?

Are you accessing this email using a windows or mac PC ?

Customer: replied 1 month ago.
Now I got a message in my cell phone asking me to login in , i did with a new password ***** noticed that now my name is appleseed
Expert:  John replied 1 month ago.

I am confused also i asked you couple of times the following

Which email service are you using let me know the part after @ in your email id for example @ yahoo.com?

Are you accessing this email using a windows or mac PC ?

Please answer the above

Customer: replied 1 month ago.
gmail
Expert:  John replied 1 month ago.

OK are you accessing this email using a windows computer ?

Customer: replied 1 month ago.
I have yahoo as well but I haven't check it. yes
Customer: replied 1 month ago.
I will call later, give me a phone number I can call you later.
Expert:  John replied 1 month ago.

Do you mean you have to go now and will continue later?

Customer: replied 1 month ago.
Expert:  John replied 1 month ago.

Please bookmark this page, use that bookmark to open this page, In case that doesn't work. Then you can get back to this page using the email send by just answer to your email address regarding this question. There is view answer option in the email click on that and you can open this page. You can also use the welcome email from justanswer to open this page too there is a check my answer option in it to open this page. That email also has you justanswer user name and password ***** login.

Customer: replied 1 month ago.
how much i owe you so far
Expert:  John replied 1 month ago.

I haven't got any credit yet,but i believe you already had deposited an amount when you opened this question so once we are finished only i get charged.

Customer: replied 1 month ago.
Let's end this session , I will call later
Expert:  John replied 1 month ago.

You mean you want to close this and then open another when you are back ?

Customer: replied 1 month ago.
No interested, please don't charge more than the $5.00 that I agreed to
Expert:  John replied 1 month ago.

No problem i will request customer service to close this question and refund the charge.

Sincerely,

john

Customer: replied 1 month ago.
No
Expert:  John replied 1 month ago.

I do not understand what you meant by "No"

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