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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Ive just recieved my samsung 7 and lost my gmail account and

Customer Question

ive just recieved my samsung 7 and lost my gmail account and my email address
JA: Just to clarify, what's the exact model of your Samsung? And what operating system are you running?
Customer: samsung 7 and not sure what u mean by operating system ? sorry not good with phones or computers
JA: Have you installed any updates recently?
Customer: yes last night
JA: Anything else you want the computer expert to know before I connect you?
Customer: no just really need to get emails asap
Submitted: 7 months ago.
Category: Computer
Expert:  Viet - Computer Tech replied 7 months ago.

Hi,

I'm sorry about the issue. Is the Samsung laptop or Samsung phone?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
What's the error or message when accessing your gmail account and email account?

Please reply at the box below. Thank you,

Expert:  Michelle replied 7 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

let me know when you are ready.