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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Cannot open Outlook (my e-mail address) Just today, after a

Customer Question

Cannot open Outlook (my e-mail address)
JA: How long has this been an issue?
Customer: Just today, after a Norton virus reinstalled to correct my other problems.
JA: Have you installed any updates recently?
Customer: Yes, with Norton , which says everything is fine.
JA: Anything else you want the computer expert to know before I connect you?
Customer: E-mail on Outlook, keeps saying Cannot open for privacy reasons.
Submitted: 2 months ago.
Category: Computer
Expert:  Jason Jones replied 2 months ago.

Hello,
I am the person that will be helping you today.

Are you using the Outlook application or are you just using the Outlook website?

I will be standing by, looking forward to your response.

Thank you,
Jason

Customer: replied 2 months ago.
After recent updates (Norton anti virus & Symantec ) I cannot get my
JA: What kind of computer do you have?
Customer: Hotmail.com open. HP Pavilion Slimline s5257cb bundle (2009)iNTEL PROC., mY E-mail worked until two days ago. get Message " Your connection is not private) No matter how many things I have tried and after chatting at lenght with 3 different people...still no luck. Norton anti virus says everything is fine. IT IS NOT
JA: Have you installed any updates recently?
Customer: Yes, anti virus Norton with Symantec on the 16th
JA: Anything else you want the software expert to know before I connect you?
Customer: No, just please solve the problem or tell me there is no solution
Expert:  Jason Jones replied 2 months ago.

Thank you for the update. May I start a secure remote assistance session with you so that I can better help you resolve this problem? When the remote session begins, a chat window will appear that we can use to communicate with each other.