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Ask Jennifer French Your Own Question

Jennifer French
Jennifer French, Computer Support Specialist
Category: Computer
Satisfied Customers: 93
Experience:  Owner at Down Home Technical Solutions
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2 month old asus x540s, windows 10, turned on and goes

Customer Question

2 month old asus x540s
JA: Just to clarify, what's the exact model of your Asus? And what operating system are you running?
Customer: windows 10
JA: Have you installed any updates recently?
Customer: turned on and goes through asus logo then nothing just black screen with white cursor
JA: Anything else you want the computer expert to know before I connect you?
Customer: just told you
Submitted: 1 month ago.
Category: Computer
Expert:  Jennifer French replied 1 month ago.

Hello! My name is ***** ***** I will be the expert assisting you today.

I see that you are getting a black screen with a white cursor when trying to start your computer. I will do whatever I can to help you fix this. Give me just a moment to bring up the model of your PC.

Expert:  Jennifer French replied 1 month ago.

Go ahead and shut your computer down completely. Wait a few seconds and turn it back on. As soon as you see the ASUS logo, start pressing the F8 key at the top of the keyboard until a menu comes up listing different types of safe mode.

If it comes up, use your arrow keys to navigate to "Safe Mode With Networking" and press Enter.

If it loads into Windows, let me know and we will go to the next step.
If it doesn't, we will try something else.

Expert:  Jennifer French replied 1 month ago.

Were you able to fix this?

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