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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I am trying to renew my webroot i just spoke to someone at

Customer Question

i am trying to renew my webroot i just spoke to someone at Geek Squad and they said i could do it from here
JA: What kind of computer do you have?
Customer: windows 7
JA: Have you installed any updates recently?
Customer: it is a brand new hard drive as of today...that was my OTHER problem
JA: Anything else you want the computer expert to know before I connect you?
Customer: they gave me the contract ID #...said i could renew...and I need the whole software...as the hard drive is brand new
Submitted: 1 month ago.
Category: Computer
Expert:  Lorenz Vauck replied 1 month ago.

Dear Client,

thank you very much for your question. My name is***** and I will try to help you as quick possible.

Can you please let me know what exactly you mean with "webroot"? Do you mean that you want to re-install Windows 7 because your hard drive is empty right now?

Thanks for your patience and best regards,

Lorenz Vauck

Expert:  Lorenz Vauck replied 1 month ago.

Dear Client,

I am looking forward to your feedback, so that I can help you to resolve your problem to your satisfaction.

Thank you very much and best regards,

Lorenz Vauck

Expert:  Michelle replied 1 month ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

Let me know when you could be online?

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