How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
16465236
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

My inbox is gone in msn mail. many other sub folders are

Customer Question

my inbox is gone in msn mail. many other sub folders are still there with mail in them, but no inbox.
JA: What kind of computer do you have?
Customer: windows 7 in desktop
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: Computer
Expert:  Michelle replied 2 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  Michelle replied 2 months ago.

I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

Expert:  Michelle replied 2 months ago.

How do you access your email is it on the web browser or you are using an email client like outlook etc.

Customer: replied 2 months ago.
web
Customer: replied 2 months ago.
are you there?
Expert:  Michelle replied 2 months ago.

on which browser?

Customer: replied 2 months ago.
chrome
Expert:  Michelle replied 2 months ago.

Try to reset chrome and then try login and check.

Expert:  Michelle replied 2 months ago.

Please remember when we dealing with your issue. It is quite possible and may take more than one step or answer multiple times to solve a problem. In case the answer provided does not help or work don't be dissatisfied, use the Reply to expert or click on the “Continue Conversation” button and I will be happy to continue to help.

Customer: replied 2 months ago.
what do you mean, reset chrome
Expert:  Michelle replied 2 months ago.

That is correct.

Expert:  Michelle replied 2 months ago.

You can restore your browser settings in Chrome at any time. You might need to do this if apps or extensions you installed changed your settings without your knowledge. Your saved bookmarks and passwords won't be cleared or changed.

  1. On your computer, open Chrome.
  2. At the top right, click More Settings.
  3. At the bottom, click Show advanced settings.
  4. Under the section "Reset settings,” click Reset settings.
  5. In the box that appears, click Reset. ​

These steps won't provide a full reset. For example, some settings like fonts or accessibility won't be deleted.

Customer: replied 2 months ago.
i mean, what do you mean by resetting chrome? what is that?
Expert:  Michelle replied 2 months ago.

steps given please follow them

Customer: replied 2 months ago.
You've now sent the same text message to my phone 7 times. why?
Customer: replied 2 months ago.
what steps?
Expert:  Michelle replied 2 months ago.

I have sent it only one time not seven times you may have email server problem.

Expert:  Michelle replied 2 months ago.

are you chatting on a computer?

Customer: replied 2 months ago.
i reset, but that didn't touch anything to do with msn mail.
Customer: replied 2 months ago.
are you familiar with msn mail. i'm sure you'll need to be to solve this problem....
Expert:  Michelle replied 2 months ago.

Dont worry i am very much well versed with Msn and other emails.

Expert:  Michelle replied 2 months ago.

after browser reset try loggin in to your Msn account and check for inbox.

Expert:  Michelle replied 2 months ago.

If you want i can provide secure remote access and will fix the problem for you. Remote access is an additional service which allows the expert to work directly on the problem and it provides quick resolution, you can sit back and watch while the experts fixes the problem right in front of you. This saves you a whole lot of time and money from hiring an onsite technician.

Customer: replied 2 months ago.
great. have you seen this problem before? did that already. no dice...
Expert:  Michelle replied 2 months ago.

when did the problem start and when was the email working fine last time without a problem.

Customer: replied 2 months ago.
working fine a few days ago
Expert:  Michelle replied 2 months ago.

can you open Internet explorer and try msn on that browser and let me know it works fine on it.

Customer: replied 2 months ago.
tried that. no change.
Customer: replied 2 months ago.
I'm concerned that you don't have the knowledge to correct this problem I have. I have to leave now. How do I cancel my monthly service?
Customer: replied 2 months ago.
thank you for trying.
Expert:  Jason Jones replied 2 months ago.

Hello,
I am the person that will be helping you today.

May I start a secure remote assistance session with you so that I can better help you resolve this problem? When the remote session begins, a chat window will appear that we can use to communicate with each other.

Please, send your reply below in the box. After you type your message, click the Send button.

Thank you,
Jason

Customer: replied 2 months ago.
I do not want you to be connected to my computer. Too much risk. I do not believe that you have the skills solve my problem. Please reverse the charge to my Paypal account or I will process complaint.
Expert:  Jason Jones replied 2 months ago.

I have been in this business of IT for over 20 years and have fixed your problem or similar problems scores of thousands of times. I do have the skills to do this, but I respect your opinion. I will send up the refund request for you.

Customer: replied 2 months ago.
Please refund. Thx.