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Andy
Andy, Computer Consultant
Category: Computer
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I have a HP 4580 combo printer. It's about 5-6 years old but

Customer Question

I have a HP 4580 combo printer. It's about 5-6 years old but doesn't get any hard use--6-7 pages a week, avg. I printed a page about 10 days ago with good results--a clear, bright copy. Then about a week later I attempted to print something and the printer wouldn't work. It seemed mechanically OK but wouldn't start. I ran some diagnostics which confirmed no mechanical problems but gave me this message "USB Composite Device is an older device and might not work with USB 3.0" My computer is a HP Pavilion and I have Windows 10.
Submitted: 5 months ago.
Category: Computer
Expert:  Byron replied 5 months ago.

Hi. My name is***** you for your question and the opportunity to assist.

Can you tell me the brand and model of your computer?

Customer: replied 5 months ago.
HP Pavilion Slimline 400-PC
Expert:  Byron replied 5 months ago.

Thank you. Please give me a minute or two to look at the specs of the PC.

Customer: replied 5 months ago.
OK
Expert:  Byron replied 5 months ago.

Your computer has a mix of USB 3.0 and USB 2.0.

There are 4 USB 2.0 ports on the back of the machine.

Is the printer plugged in to one of those ports?

Customer: replied 5 months ago.
Expert:  Byron replied 5 months ago.

Please plug the printer into one of the other USB 2.0 ports and restart you computer and let

me know if you're getting the same message.

You'll have email from JustAnswer in your inbox telling you I responded. In the body

of the email is an orange box that says, "View Response"

Clicking that will return you to this page.

Customer: replied 5 months ago.
Printer still didn't work. Ran diagnostics again and got same message.
Expert:  Byron replied 5 months ago.

Thank you. Please turn off the printer and run the Windows USB troubleshoot from the link below.

If you get to a page asking you which device to eject, don't check any boxes and click Next.

The troubleshooter will repair issues. Once it completes turn the printer on and check if you can print.

https://support.microsoft.com/en-us/help/17614/automatically-diagnose-and-fix-windows-usb-problems

Customer: replied 5 months ago.
On the USB troubleshooter I got the message: "The USB Controller is in a failed state or is not currently installed."
Expert:  Byron replied 5 months ago.

Thanks. Right-click on the start menu button and select Device Manager.

Expand the entry for Universal Serial Bus Controllers. (it may already be expanded)

Is there anything there that looks like it might be in an error state?

Customer: replied 5 months ago.
No. All are reported working properly.
Expert:  Byron replied 5 months ago.

Do you have other devices plugged in to those back ports and are they working properly?

Customer: replied 5 months ago.
No. New router from Comcast is plugged in and obviously working fine. It was installed several months ago.
Expert:  Byron replied 5 months ago.

I believe your router is plugged in to an ethernet port. #1 in the attachment below.

Your USB ports are #2 in the attachment. Other than the printer is anything else plugged

in to one of the 4 USB ports?

Expert:  Byron replied 5 months ago.

Sorry, I had that reversed. #2 is the ethernet port.

Expert:  Byron replied 5 months ago.

Does the printer work when plugged in to one of the front USB 3.0 ports?

USB 3.0 is supposed to be backward compatible with USB 2.0 devices like your printer.

Customer: replied 5 months ago.
Your attachment wouldn't open but you're right. I looked at the back of the CPU and the printer is the only device plugged in to USB port. My mouse--Actually a trackball--is plugged in to a port on the front of the unit.
Expert:  Byron replied 5 months ago.

Does the printer work when plugged in to one of the front USB 3.0 ports?

USB 3.0 is supposed to be backward compatible with USB 2.0 devices like your printer.

Customer: replied 5 months ago.
Still doesn't work
Expert:  Byron replied 5 months ago.

When you got this message earlier, "USB Composite Device is an older device and might not work with USB 3.0"

was that being reported by the HP Print and Scan Doctor

http://support.hp.com/us-en/document/c03286146

Customer: replied 5 months ago.
I don't think so.
Expert:  Byron replied 5 months ago.

Download the HP Print and Scan doctor and run it. It will attempt to communicate with the printer.

http://support.hp.com/us-en/document/c03286146

Expert:  Byron replied 5 months ago.

HP has two 4580 printers. An OfficeJet and a Deskjet.

Which one do you have?

Customer: replied 5 months ago.
No label on the machine but probably deskjet since this is a home not office computer.
Expert:  Byron replied 5 months ago.

What, if anything, did the print and scan doctor tell you?

Customer: replied 5 months ago.
34;The extended attributes are inconsistent"
Expert:  Byron replied 5 months ago.

I'm not sure if it's the USB port on the printer or the USB on the computer.

Do you have something you can attach to the ports on the back of the PC?

Like a USB flash/thumb drive or an old corded mouse. If other things work in those ports then it points to the printer.

Do you have another PC you can connect the printer to and see if it works on it?

Customer: replied 5 months ago.
I plugged the mouse into a back port and it works.
Customer: replied 5 months ago.
I don't have another PC.
Expert:  Byron replied 5 months ago.

I think the USB port on the printer may have gone bad. BUT, it could also be the cable itself.

You may not have another on hand but any office supply store, Wal-Mart or Best Buy would have one.

Customer: replied 5 months ago.
Thanks, I'll give that a try, but problem not solved. My only hope is not getting charged. Thanks again for the try.
Customer: replied 5 months ago.
Do you have an actual phone number for HP that I can call. Their site seems to play Hide and Hide with that info.
Expert:  Byron replied 5 months ago.

You're welcome.

If the USB port on the printer is bad, that's a hardware issue.

That's something that would have to be done in a shop.

The repair will likely be close to the price of a new printer.

Expert:  Byron replied 5 months ago.

HP suggests that a Windows update could also have caused this to occur. You can set your computer system files back to the way they were on a date the printer was working using System Restore.

Right-click on the start menu button and select Run.

The Run box will open.

In the text area type: rstrui.exe

and click OK. System Restore will start. Click Next. You should see a list of restore dates.

If you see a small box labeled Show more restore points , put a checkmark in it.

Select a restore date when printing was working and click Next. Click Finish

and run the restore. This does not affect your documents or programs, only Windows system file.

If it was an update that caused this System Restore will remove it and

with any luck the printing will work as it did before the update.

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