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Hi. My name is***** you for your question and the opportunity to assist.
Can you tell me the brand and model of your computer?
Thank you. Please give me a minute or two to look at the specs of the PC.
Your computer has a mix of USB 3.0 and USB 2.0.
There are 4 USB 2.0 ports on the back of the machine.
Is the printer plugged in to one of those ports?
Please plug the printer into one of the other USB 2.0 ports and restart you computer and let
me know if you're getting the same message.
You'll have email from JustAnswer in your inbox telling you I responded. In the body
of the email is an orange box that says, "View Response"
Clicking that will return you to this page.
Thank you. Please turn off the printer and run the Windows USB troubleshoot from the link below.
If you get to a page asking you which device to eject, don't check any boxes and click Next.
The troubleshooter will repair issues. Once it completes turn the printer on and check if you can print.
Thanks. Right-click on the start menu button and select Device Manager.
Expand the entry for Universal Serial Bus Controllers. (it may already be expanded)
Is there anything there that looks like it might be in an error state?
Do you have other devices plugged in to those back ports and are they working properly?
I believe your router is plugged in to an ethernet port. #1 in the attachment below.
Your USB ports are #2 in the attachment. Other than the printer is anything else plugged
in to one of the 4 USB ports?
Sorry, I had that reversed. #2 is the ethernet port.
Does the printer work when plugged in to one of the front USB 3.0 ports?
USB 3.0 is supposed to be backward compatible with USB 2.0 devices like your printer.
When you got this message earlier, "USB Composite Device is an older device and might not work with USB 3.0"
was that being reported by the HP Print and Scan Doctor
Download the HP Print and Scan doctor and run it. It will attempt to communicate with the printer.
HP has two 4580 printers. An OfficeJet and a Deskjet.
Which one do you have?
What, if anything, did the print and scan doctor tell you?
I'm not sure if it's the USB port on the printer or the USB on the computer.
Do you have something you can attach to the ports on the back of the PC?
Like a USB flash/thumb drive or an old corded mouse. If other things work in those ports then it points to the printer.
Do you have another PC you can connect the printer to and see if it works on it?
I think the USB port on the printer may have gone bad. BUT, it could also be the cable itself.
You may not have another on hand but any office supply store, Wal-Mart or Best Buy would have one.
If the USB port on the printer is bad, that's a hardware issue.
That's something that would have to be done in a shop.
The repair will likely be close to the price of a new printer.
Try the number on this page: http://www8.hp.com/us/en/support-drivers/total-care/out-of-warranty.html
HP suggests that a Windows update could also have caused this to occur. You can set your computer system files back to the way they were on a date the printer was working using System Restore.
Right-click on the start menu button and select Run.
The Run box will open.
In the text area type: rstrui.exe
and click OK. System Restore will start. Click Next. You should see a list of restore dates.
If you see a small box labeled Show more restore points , put a checkmark in it.
Select a restore date when printing was working and click Next. Click Finish
and run the restore. This does not affect your documents or programs, only Windows system file.
If it was an update that caused this System Restore will remove it and
with any luck the printing will work as it did before the update.