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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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That is a google play store product it is locking my phone

Customer Question

that is a google play store product it is locking my phone how do I turn it off please
JA: What kind of computer do you have?
Customer: the problem is not comp but mobile
JA: Have you installed any updates recently?
Customer: not on comp but yes to mobile
JA: Anything else you want the computer expert to know before I connect you?
Customer: how do clear mobile app locking phone if possable
Submitted: 1 month ago.
Category: Computer
Expert:  Mr.Med replied 1 month ago.

Hi, I'm Mr.med. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Mr.Med replied 1 month ago.

I'm sorry about the issue, What is the model and brand of your phone? also what is the name of the application that is locking your phone please?

Customer: replied 1 month ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 1 month ago.
order 16769101-790
Customer: replied 1 month ago.
have paid a totalof 1-$5 2-$5 3-$20 4 - $25 through PayPal 5-$ 25 with no result as yet moderator please take note
Expert:  Mr.Med replied 1 month ago.

Hello,

Please What is the model and brand of your phone? also what is the name of the application that is locking your phone please?