thank you very much for your question. My name is***** and I will try to help you as quick possible.
Can you please let me know which operating system you are using (Windows / Mac)?
Thanks for your patience and best regards,
I am looking forward to your feedback, so that I can help you to resolve your problem to your satisfaction.
Thank you very much and best regards,
Thank you for your feedback, so how do you wish to continue from that point? I am available to help you further as I´ve mentioned and would like to solve your problem if you still wish to do so as well.
Thank you again and best regards,
Are you still there? I would really like to help you and look forward to your reply. Thank you very much.