Hi, I'm Sudipto. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP
Are you stuck on the google account sign in page on your phone ?
No, that is no needed as remote support is only for computer problem. If you want to get the gmail password ***** I can connect with your PC and help you to reset the password.
Can you let me know, if you are stuck on the google account sign in page or not ?
OK, can you tell me, what is the email address ?
Which one you have used in your Samsung phone ?
OK, please wait. Let me check.
Can you at lease guess the password, which you have used ?
Do you have a cell phone number which ends with 49 ?
Please let me know the complete phone number.
Thanks, ***** ***** send a SMS with a code, will you be able to check it and let me know the code ?
OK, keep that cell phone handy, I am sending the message. You will receive a code .
It is a 6 digit code.
Please check the SMS and let me know the code.
OK, now use the email***@******.*** with the password ***** to login to your phone and let me know, it if works or not ?
Did you try to sign in with the email address *****@******.*** ?
Did you used the new password japass1234 ?
Can you tell me the password ***** this email***@******.*** ?
Are you sure, you have both these Gmail accounts setup in your Samsung phone ? because the password ***** have given me is working fine and if you are getting the same message to enter the google account , after entering any of these account then, the email used with the Samsung phone must be different .
OK, on the page where it ask to enter you the google account, do you see any option to create a new account ?
Do you see any option to find your account on that page ?
Whatever you do, you will face this page every time, because this security feature is inbuilt in Android Marshmellow.
Do you have enabled the data connection or connected the phone with the wifi network ?
Can you tell me the model no. of the phone ?
OK, follow the step from the link below. The instructions is for S6 Edge, but it will be same for your phone. If you face the problem after doing it once. Try it two to three times and let me know, if it helps or not ?
Hi, are you able to follow the steps from the link ?