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Sudipto
Sudipto, Hardware Engineer
Category: Computer
Satisfied Customers: 5375
Experience:  Certificate Course In Computer Maintenance
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I forgot my pass code for my Samsung, I've reset my phone

Customer Question

hello,
JA: Hi. What is your issue regarding?
Customer: I forgot my pass code for my Samsung
JA: Just to clarify, what's the exact model of your Samsung? And what operating system are you running?
Customer: I've reset my phone and now my phone says "this revoke was reset. Toc ontiue
JA: Have you installed any updates recently?
Customer: sign in with with a goole account that was previously synced on this device hellllpppppp!
JA: Anything else you want the computer expert to know before I connect you?
Customer: once I can log into my cell phone I need help down loading my contacts and pictures
Submitted: 2 months ago.
Category: Computer
Expert:  Sudipto replied 2 months ago.

Hi, I'm Sudipto. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP

Expert:  Sudipto replied 2 months ago.

Are you stuck on the google account sign in page on your phone ?

Customer: replied 2 months ago.
YeaThis isn't my Samsung phone. I put my sim card in this one to access my text And stuff
Customer: replied 2 months ago.
Do I need to switch my sim chip back into my Samsung phone?
Customer: replied 2 months ago.
If you want to connect to my Samsung I have to switch sim cards. and allow you to remote access the correct card. Do you want me to do that?
Customer: replied 2 months ago.
hello???
Expert:  Sudipto replied 2 months ago.

No, that is no needed as remote support is only for computer problem. If you want to get the gmail password ***** I can connect with your PC and help you to reset the password.

Expert:  Sudipto replied 2 months ago.

Can you let me know, if you are stuck on the google account sign in page or not ?

Customer: replied 2 months ago.
I'm stuck on the Google password
Expert:  Sudipto replied 2 months ago.

OK, can you tell me, what is the email address ?

Customer: replied 2 months ago.
Or***@******.***
Expert:  Sudipto replied 2 months ago.

Which one you have used in your Samsung phone ?

Customer: replied 2 months ago.
Both
The***@******.*** most recent
Expert:  Sudipto replied 2 months ago.

OK, please wait. Let me check.

Expert:  Sudipto replied 2 months ago.

Can you at lease guess the password, which you have used ?

Customer: replied 2 months ago.
Pumpkin-1971
Expert:  Sudipto replied 2 months ago.

Do you have a cell phone number which ends with 49 ?

Customer: replied 2 months ago.
Expert:  Sudipto replied 2 months ago.

Please let me know the complete phone number.

Customer: replied 2 months ago.
Expert:  Sudipto replied 2 months ago.

Thanks, ***** ***** send a SMS with a code, will you be able to check it and let me know the code ?

Customer: replied 2 months ago.
I think so
Expert:  Sudipto replied 2 months ago.

OK, keep that cell phone handy, I am sending the message. You will receive a code .

Expert:  Sudipto replied 2 months ago.

It is a 6 digit code.

Expert:  Sudipto replied 2 months ago.

Please check the SMS and let me know the code.

Customer: replied 2 months ago.
G-572424
Expert:  Sudipto replied 2 months ago.

OK, now use the email***@******.*** with the password ***** to login to your phone and let me know, it if works or not ?

Customer: replied 2 months ago.
It went back to the same instructions:
This device was reset. To continue, sign in with a Google Account that was previously synced on this device.
Expert:  Sudipto replied 2 months ago.

Did you try to sign in with the email address *****@******.*** ?

Customer: replied 2 months ago.
I did
Expert:  Sudipto replied 2 months ago.

Did you used the new password japass1234 ?

Customer: replied 2 months ago.
I did.
Expert:  Sudipto replied 2 months ago.

Can you tell me the password ***** this email***@******.*** ?

Customer: replied 2 months ago.
Pumpkin-1971.
Expert:  Sudipto replied 2 months ago.

Are you sure, you have both these Gmail accounts setup in your Samsung phone ? because the password ***** have given me is working fine and if you are getting the same message to enter the google account , after entering any of these account then, the email used with the Samsung phone must be different .

Customer: replied 2 months ago.
when I went to Verizon they said I had a 3rd Gmail account. But I don't know what happened
Expert:  Sudipto replied 2 months ago.

OK, on the page where it ask to enter you the google account, do you see any option to create a new account ?

Customer: replied 2 months ago.
No.
Expert:  Sudipto replied 2 months ago.

Do you see any option to find your account on that page ?

Customer: replied 2 months ago.
No
Customer: replied 2 months ago.
Is there any way to do a full factory reset from a computer?
Expert:  Sudipto replied 2 months ago.

Whatever you do, you will face this page every time, because this security feature is inbuilt in Android Marshmellow.

Expert:  Sudipto replied 2 months ago.

Do you have enabled the data connection or connected the phone with the wifi network ?

Customer: replied 2 months ago.
what are my options?
Expert:  Sudipto replied 2 months ago.

Do you have enabled the data connection or connected the phone with the wifi network ?

Customer: replied 2 months ago.
It's connected to wifi
Expert:  Sudipto replied 2 months ago.

Can you tell me the model no. of the phone ?

Customer: replied 2 months ago.
Galaxy s7
Expert:  Sudipto replied 2 months ago.

OK, follow the step from the link below. The instructions is for S6 Edge, but it will be same for your phone. If you face the problem after doing it once. Try it two to three times and let me know, if it helps or not ?

https://www.youtube.com/watch?v=-Y-aHwdjAZA

Expert:  Sudipto replied 2 months ago.

Hi, are you able to follow the steps from the link ?