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thank you very much for your question. My name is***** and I will try to help you as quick possible.
Are you currently writing from the affected Windows 7 PC? Can you launch any program at all on that Windows 7 PC?
Thanks for your patience and best regards,
I am looking forward to your feedback, so that I can help you to resolve your problem to your satisfaction. If you wish, I can take a look at your computer remotely. I am sending you an offer for that and upon acceptance, I will send you the instructions how we can start the remote connection.
Thank you very much and best regards,