How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
16465236
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

Do you help with mobile devices? Acer, Husband has new phone

Customer Question

do you help with mobile devices?
JA: What kind of computer do you have?
Customer: Acer
JA: Have you installed any updates recently?
Customer: Husband has new phone (Android) and needs to download yahoo mail. Yahoo has blocked for security reasons. How do I get Yahoo.mail on the new phone?
JA: Anything else you want the computer expert to know before I connect you?
Customer: If I can get some help, just my thanks.
Submitted: 1 month ago.
Category: Computer
Expert:  Martin replied 1 month ago.

Hello and welcome.

You need to change a setting on your account to allow the app to install.

Have a look at the bottom of this page:

https://help.yahoo.com/kb/SLN27791.html

Alternatively if it still doesn't let you access it through the app, you can use the web browser and go to mail.yahoo.com

Martin