My name is***** am sorry to hear that you have this issue, I look forward to assisting you today with your question and providing the best answer possible.
Please save this page to favorites( ctrl + d) so that you can reconnect in case you get disconnected
Do you have grandson's Laptop nearby?
sorry, i didn't get you
Is issue resolved?
Don't have to pay more if you think that's the problem
since you are not interested to continue, i shall cancel the question