Hi, I'mCustomer Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.
I'm sorry about the issue, You can contact Norton customer service by calling this number : 1-***-***-****.
You can also start a chat session with Norton Support by clicking on the link below : https://support.norton.com/sp/en/us/home/current/contact-chat
Additional information : https://support.norton.com/sp/en/us/home/current/contact
Hope this help