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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I had a letter writing icon on my computer and changed to 7

Customer Question

I had a letter writing icon on my computer and changed to 7 and I forgot what the icon was called, I used it all the time to write letters and write myself words to songs, ect. I cannot remember what the icon was called or how to get it back?
JA: Just to clarify, what's the make and model of your computer? And what version of Word are you using?
Customer: its a Dell, Inspiron one, and I can't remember what the icon was called when I went back from a 10 to a 7 it disappeared?
JA: Have you installed any updates recently?
Customer: I'm 85 yrs. old and am not computer smart so please bear with me,
JA: Anything else you want the computer expert to know before I connect you?
Customer: is this going to cost me anything? I am on a very limited retirement?
Submitted: 1 month ago.
Category: Computer
Expert:  Jason Jones replied 1 month ago.

Hello,
I am the person that will be helping you today.

There is no way to know which icon you are referring to. I an however help you install a different writing application & icon, if you wish. May I start a secure remote assistance session with you so that I can better help you resolve this problem? When the remote session begins, a chat window will appear that we can use to communicate with each other.

I will be standing by, looking forward to your response.

Thank you,
Jason