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Ask Viet - Computer Tech Your Own Question
Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 36462
Experience:  Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
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My computer was frozen and a message came up saying your

Customer Question

My computer was frozen and a message came up saying your firewall was breached and my banking info was disclosed, that they were Windows and wanted me to call them at(###) ###-####in order to resolve the problem. I feel that this seems a little dubious please advise
S Hollinger ***@******.***
Submitted: 5 months ago.
Category: Computer
Expert:  Viet - Computer Tech replied 5 months ago.

Hi,

I'm sorry about the issue. That is a fake message. It is a scam, so please do not follow any instructions in it.

- Can you please shut down / restart the computer and check?

- If it does not let you shut down the computer, then press and hold the Power on / off button on your computer for about 10 seconds, then turn it back on and check.

Please reply at the box below to continue. Thank you,