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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Norton tech removed Myway company program that was putting

Customer Question

Norton tech removed Myway company program that was putting me into various homepages I didn't want. Unfortunately whatever was done changed my homepage from Norton Safe search to Google and many of my passwords were not accepted. Unfortunately, Gmail was one of them and I am unable to get the others because they were sent to my email and I can't remember it's password ***** for a long time I have depended on the computer to remember it. How can I get or change it ?
JA: How long have you had this issue with your Gmail account?
Customer: Three days
JA: Have you installed any updates recently?
Customer: No
JA: Anything else you want the computer expert to know before I connect you?
Customer: Only that I'm in trouble without the email password.
Submitted: 1 month ago.
Category: Computer
Expert:  Barun replied 1 month ago.

Hi, and thank you for your question. My name is ***** ***** I'll be assisting you today.

Just to clarify, did your passwords use to autofill when accessing your sites (including Gmail) on your browser? If so, we may be able to get back that function by re-enabling a (now disabled) add-on that has your passwords saved.

May I connect with you remotely to troubleshoot the issue now?

Please reply back using the box below, and then we will continue further.

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