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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I was watching a program on tv just now and the screen went

Customer Question

I was watching a program on tv just now and the screen went black. It said that it was refreshing the system but that was over 5 minutes ago. It still says that it is refreshing the system. my bill isn't due until next month. can you help? my number on the account is(###) ###-#### my passcode is 1562
Submitted: 1 month ago.
Category: Computer
Expert:  Nathan replied 1 month ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Expert:  Nathan replied 1 month ago.

Do you have more than one tv, and if so are others having the same issue?
Who is providing your cable/satellite service?

Initially, please unplug power to your cable/sat box for a few minutes, then replug and wait a few more minutes for it to come online, and let me know if the signal comes back.

Thank you,

Nathan

Expert:  Nathan replied 1 month ago.

Hello, it appears your question is still open.

Do you need more help with this?

Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so.

Nathan