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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I can't create a Lenovo account. Windows 10. it's a Z51

Customer Question

I can't create a Lenovo account.
JA: Just to clarify, what's the exact model of your Lenovo? And what operating system are you running?
Customer: Windows 10. it's a Z51 laptop
JA: Have you installed any updates recently?
Customer: no. the system is brand new and in order to do anything on the Lenovo site I must create a login account
JA: Anything else you want the computer expert to know before I connect you?
Customer: I worked with on line chat support and supposedly he bumped it up to a higher support level, but I haven't heard from them. I have a transcript of the session
Submitted: 1 month ago.
Category: Computer
Expert:  Cody replied 1 month ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 1 month ago.

What are you needing to do with the computer? You can update drivers and run diagnostics without an account.

Customer: replied 1 month ago.
There true but to get recovery media, post to forums etc I must have an account
Expert:  Cody replied 1 month ago.

Are you getting an error when trying to create an account or what is not working during the process?

Customer: replied 1 month ago.
Better to email me. I'll attach a transcript of the problem
Customer: replied 1 month ago.
I just sent the transcript file
Expert:  Cody replied 1 month ago.

to where?

Customer: replied 1 month ago.
Using "attach file"
Expert:  Cody replied 1 month ago.

I don't see that anything has been added

Customer: replied 1 month ago.
This is a very cumbersome process with very little feed back . I'm sorry, but Im not going to continue.
Expert:  Jason Jones replied 1 month ago.

Hello,
I am the person that will be helping you today.

May I start a secure remote assistance session with you so that I can better help you resolve this problem? When the remote session begins, a chat window will appear that we can use to communicate with each other.

Please, send your reply below in the box. After you type your message, click the Send button.

Thank you,
Jason