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Andy
Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I am again having pc trouble and this dummy doesn't know

Customer Question

I am again having pc trouble and this dummy doesn't know what to do. I keep getting this message~~~~A web page is slowing down your browser. What you would like to do?
Submitted: 6 months ago.
Category: Computer
Expert:  Byron replied 6 months ago.

Hi. My name is***** you for your question.

What web page are you looking at or have open in another tab when you receive this message?

Customer: replied 6 months ago.
It seems to happen all the time.
Customer: replied 6 months ago.
I would say mainly Amazon and eBay
Customer: replied 6 months ago.
Are you still on with me?
Expert:  Byron replied 6 months ago.

Yes, I'm typing a response but also having my own issue with the page. One moment.

Customer: replied 6 months ago.
Thank you
Expert:  Byron replied 6 months ago.

Thanks. Try this. Click the 3-horizontal-bar icon at the top right of the screen and select Options.

On the left, select Privacy.

under History, set Firefox will: , using the drop-down arrow, to Use Custom Settings for History

click Show Cookies

click Remove All and close that window.

then, click Advanced on the left then Network at the top.

to the right of Cached Web Content click Clear Now

you may have to click more than once to get it down to near zero.

Close and re-open Firefox.

Because you're removing cookies you'll likely be asked to log in to those pages again.

Customer: replied 6 months ago.
OK, I will try that and get back to you.
Thanks
Expert:  Byron replied 6 months ago.

You're welcome.

Customer: replied 6 months ago.
It is still doing the same thing.
Expert:  Byron replied 6 months ago.

Ok. It's a browser add-on using memory that is slowing things down if that didn't fix it.

Click the 3-horizontal-bar icon at the top right of the screen and select Add-ons.

On the left click Extensions

Disable everything in there (these are additions to Firefox and not required to run it)

Close and re-open Firefox. If the message goes away, one of those is the cause.

Customer: replied 6 months ago.
OK, I will try that and let you know later.
Thanks so very much! :)
Customer: replied 6 months ago.
I did that and rec. this message~~~ You don't have any add-ons of this type installed.
Expert:  Byron replied 6 months ago.

Ok. Click the 3-bar icon and click the question mark ? at the bottom.

click Troubleshooting Information and on that page click Refresh Firefox (twice)

This will set Firefox back to the way it was when it was first installed.

It won't remove your bookmarks but will reset everything else.

Expert:  Byron replied 6 months ago.

If you go to these sites using Internet Explorer, does the same thing happen?

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