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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My AOL e mail account was disconnected because my smail

Customer Question

My AOL e mail account was disconnected because my smail account had been hacked. I would like to reactivate my email service. Please help
JA: How long have you had this issue with your A.O.L. account?
Customer: For at least three or four weeks.
JA: Have you installed any updates recently?
Customer: not on aol
JA: Anything else you want the computer expert to know before I connect you?
Customer: How do i avoid being hacked again?
Submitted: 1 month ago.
Category: Computer
Expert:  Mr.Med replied 1 month ago.

Hi, I'mCustomer Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Mr.Med replied 1 month ago.

I'm sorry about the issue, Please go to aol.com and click on Mail. Enter your old Username and password. The on-screen instructions will guide you through the steps to reactivate your account.

let me know the results please

Thank you

Expert:  Mr.Med replied 1 month ago.

Has everything worked out please?

Expert:  Mr.Med replied 1 month ago.

Hi,

if you need further assistance please reply back to me

Thank you

Customer: replied 1 month ago.
I have not been able to reactivate my aol email service.
Expert:  Mr.Med replied 1 month ago.

Please use one of the solutions below :

Solution 1

1- Click : http://tinyurl.com/j65lx9v
2- Enter your AOL username or email next to "Username or Email"
3- Enter the Captcha code.
4- Click Next
5- Click "Alternate Email Address"
6- You will see part of your alternate email address. If you can recognize it, click Next, then go and check that email address. AOL will send you an email message there with a reset link. Click the link and you will be asked for a new password *****

Solution 2

1- Click http://tinyurl.com/j65lx9v
2- Enter your AOL username or email next to "Username or Email"
3- Enter the Captcha code
4- Click Next
5- Click "Account Security Question"
6- Enter the answer of the security question you will see there
7- Then click "Personal Details"
8- Enter your Date of Birth and your zip code and click Next

Solution 3

1- Click http://tinyurl.com/j65lx9v
2- Enter your AOL username or email next to "Username or Email"
3- Enter the Captcha code
4- Click Next
5- Click "Account Security Question"
6- Enter the answer of the security question you will see there
7- Then click "Alternate Email" and enter another email address you have access to
8- Then click Next

If the problem persists, please call AOL at to verify your identity and solve the issue.

Additional information : https://help.aol.com/contact

Thank you