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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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We are having a problem with our email. Our cell phones 2

Customer Question

We are having a problem with our email. Our cell phones 2 and computer were the same email. Beverlys phone was missing for a short time but was found. In the mean time our phones locked up. Our email has been***@******.*** Since this happened***@******.*** got into her phone. My phone number is(###) ###-####
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: They are iPhone 5. Could that be icloud? That phone number I gave you is our house phone
JA: Have you installed any updates recently? Thank you.
Customer: No
JA: Anything else you want the computer expert to know before I connect you?
Customer: Not that I know of.
Submitted: 1 month ago.
Category: Computer
Expert:  Viet - Computer Tech replied 1 month ago.

Hi,

I'm sorry about the issue. Are you able to go to Settings on your iPhone?

What's currently showing on your phone now?

Is your email currently working on your computer?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Expert:  Viet - Computer Tech replied 1 month ago.

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

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