I'm sorry about the issue. What's the model of your printer?
What's the model of your new modem?
Does it let you go to the network / wireless, etc. option on the printer device?
Please reply at the box below. Thank you,
Thank you. Do you see the application called HP Device Manager in Finder -> Applications -> HP...?
Can you please click on the Apple logo / menu at the top, then click on About this Mac..., then tell me your Mac OS X version number there, such as 10.6, 10.7, ...., 10.10, 10.11, etc.? Thank you,
Do you also happen to have a Windows computer?
Thank you. Can you please click on the HP website below:
, then once the download is finished, open the download file HP_Installer_Photosmart_Full_Group01_10.3.dmg, and install it
, when prompted during installation, select the wireless option and continue.
Please let me know. Thank you,
Sorry, can you please go to your email on your home laptop, then click on the View My Response link in my email message in order to communicate with me at this web page on your home laptop? Thank you,
Sorry, please click on the Apple menu > System Preferences… > Security & Privacy, then click on the General tab at the top, then click on the lock icon at bottom left as needed to unlock, then click on the option Anywhere
, then open the download file HP_Installer_Photosmart_Full_Group01_10.3.dmg, and run / install it
Does it give you any option to set up wireless during the installation?
Sorry, do you have a USB printer cable we can use temporarily for setting up wireless?
Great, it's looking good. It's using the USB printer cable temporarily for setting up wireless.
When prompted, make sure to select wireless option, etc.
Sorry, try again please. Thank you,
Sorry. Do you see the application called HP Device Manager in Finder -> Applications -> HP... now?
Does your work laptop have Windows or Mac? Does your work laptop let you install anything?
During HP Setup Assistant, what option does it give you?
Do you also have any other computer at home?
Sorry, OK. I've emailed you, so you can get back to me at this web page by using the View My Answer link in our email message. Thank you very much for your patience,
I'm the tech, so I'll have our customer service email you about the billing, but the amount should be what you've agreed to. If you have any concern, please reply back any time. Thank you,
Hi there and welcome
Can you do the following on the Mac and then try to install it via USB (and connect to wireless during the setup)
Power off the mac
Then start the Mac and hold down the Command and R keys at startup.
Hold these keys until the Apple logo appears. After your computer finishes starting up, you should see a desktop with an OS X menu bar and an OS X Utilities window
choose Disk Utility from the Utilities window, or from the Installer menu if you're started from an installation disc.
Click the First Aid tab.
Click the disclosure triangle to the left of the hard drive icon to display the names of your hard disk volumes and partitions.
Select your Startup Disk (usually named "Macintosh HD").
Click Repair. Disk Utility checks and repairs the disk.
Let this complete and when it has, tell me if you still have the problem please.