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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I just picked up my computer from Best Buy. The Geek Squad

Customer Question

I just picked up my computer from Best Buy. The Geek Squad removed a virus. Now I
have my computer back home. For some reason now my windows live mail has a problem.
What do you suggest?
Submitted: 1 month ago.
Category: Computer
Expert:  Viet - Computer Tech replied 1 month ago.

Hi,

I'm sorry about the issue. Is there any error or message when using your Windows Live Mail?

What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?

Do you have windows xp, vista, or 7, or 8, 10?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

Customer: replied 1 month ago.
10. I do have yahoo, but it is my windows live mail that is not working. I tried turning the computer off and restarting it, but there
is something wrong withwindows live mail. I did get mail on yahoo.
Expert:  Viet - Computer Tech replied 1 month ago.

On your computer, please click on the website below in order to connect with me remotely, then I can help you directly:

http://www.justanswer.com/remotedesktop/join.aspx?Session=5596fd67-544f-4d1c-84c5-bb16acc0e785
, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,

Customer: replied 1 month ago.
my number is(###) ###-####
Expert:  Viet - Computer Tech replied 1 month ago.

1. On your computer, click on the website below in order to connect remotely with me, then I can help you directly:

http://tinyurl.com/z68vdzt
, then click on Open or Run (or save) if prompted.
2. Then press at the same time the two keys Ctrl and J on the keyboard, then the Downloads window should open.
3. Then there, open / run the item called Elsinore.ScreenConnect.Client and install it.
; (If needed, double-click on the item Elsinore.ScreenConnect.Client and open / run / install it.)
Please reply at the box below. Thank you.

Customer: replied 1 month ago.
Visa Credit Card 4888930081496587 exp 9/19
Expert:  Viet - Computer Tech replied 1 month ago.

When you are available, please reply at the box below to continue. Thank you,