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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My new Acer (3 months old) has a key that is not working.

Customer Question

My new Acer (3 months old) has a key that is not working. Sadly, for me, it is the apostrophe/quote key and I am a writer.
JA: Just to clarify, what's the exact model of your Acer? And what operating system are you running?
Customer: Acer Aspire F 15 series, backlit keyboard, 8gigs RAM and I terabyte Hd.
JA: Have you installed any updates recently?
Customer: Not that I know of, unless Windows did some automatically.
JA: Anything else you want the computer expert to know before I connect you?
Customer: No, just that my old Acer lasted for years with no problems. This is the second laptop I have had to by in the last six months.
Submitted: 1 month ago.
Category: Computer
Expert:  Randy Computer Tech replied 1 month ago.

Hi ,

My name is***** am sorry to hear that you are having this issue. Give me a moment to review your issue please.

Expert:  Randy Computer Tech replied 1 month ago.

This sounds like the keyboard layout may have gotten changed. It should be on English U.S.

launch the classic Control Panel, you can do this by pressing the Win + R keyboard combination and selecting Control Panel from the context menu.

switch to the Small icons view.

select the new Language option.

On the right-hand side you will see an options hyperlink, click on it.

From here you will be able to add and remove keyboard layouts.

Let me know if this works.