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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Installed Windows 10 Anniversary (1607)... Computer 95%

Customer Question

Installed Windows 10 Anniversary (1607)... Computer 95% messed up... I'm not the only one who's having problems... Losing internet connections ("Waiting for", "Not responding", "Recover Webpage")... Can't get through to MS support... Word-13 is hardly functioning... Is there any fix available??? Slow, slow, slow...
Submitted: 7 months ago.
Category: Computer
Expert:  Byron replied 7 months ago.

Hi. My name is***** you for your question and the opportunity to assist.

Can you tell me which web browser you are using?

Expert:  Byron replied 7 months ago.

Since there seem to be multiple issues I'm asking about the web browser first.

Customer: replied 7 months ago.
IE, MSN (Have also tried Safari, Firefox, & Google)
Expert:  Byron replied 7 months ago.

Thanks

These types of symptoms suggest file corruption.

To repair errors

Right-click the start menu button and open Command Prompt (Admin)

A black window will open.

Type:

sfc /scannow

press enter and when it has completed, type in

chkdsk /r

Press enter.

It will give a message "the type of the file system is NTFS cannot lock current drive.

chkdsk cannot run because the volume is in use by another process. Would you like to schedule this volume to be checked the next time the system restarts y/n" Say Y, press enter and restart the computer.

Please note, while this normally only takes 10 minutes to run, it can take at times a number of hours if windows encounters many issues. If this is occurring it is critical to let this complete as it means you have corruption on the hard drive that it needs to fix. Even if it looks like the scan is not progressing, it is, please just let it run to completion. Windows will then start when it has.

Let me know the result please. Especially the report after running sfc /scannow.

Customer: replied 7 months ago.
Command Prompt message: "must be run as administrator" ??? Huh ???
Expert:  Byron replied 7 months ago.

When you right click on the start menu button select Command Prompt (Admin)