Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.
let me know when you could be online so that i can provide you protection software and check the computer for any damage and fix it.
Good night and post me a reply tomorrow when ever you are online.