Hi, and thank you for your question. My name is ***** ***** I'll be assisting you today.
Just to clarify, is your Internet speed or your system's performance speed slow now?
May I connect with you remotely to troubleshoot the issue now?
Please reply back to me using the box below.
Please don't worry about the failed remote assistance offer on your screen; our remote session will come at no extra charge. Let's get started with the remote session now. Please open up the following link:
On the page that opens up, click on "I Agree".
Follow the on-screen prompts to download and OPEN/RUN the "Elsinore Screen Connect" remote file, and we will be connected.
Hmm, I see. No issues, please follow the steps in my above reply to download and open/run the remote file, and then I'll connect and check the issue for you. Thank you.
Thank you for the remote session. Since your issue was not resolved, as requested, I'll request a full refund for you now. Thank you.