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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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It is my older brother. He has a fairly new Asus and it will

Customer Question

It is my older brother. He has a fairly new Asus and it will not boot. It tells him it is not configured properly. He has windows 10.
JA: Just to clarify, what's the exact model of your Asus? And what operating system are you running?
Customer: TRYING NOW
JA: Have you installed any updates recently?
Customer: asm 11AD1A134130t/4g/1b/3
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 4 months ago.
Category: Computer
Expert:  Bhavik Joshi replied 4 months ago.

Hi, I'm Bhavik. Welcome to JustAnswer. I'm reviewing your question now, and will reply back ASAP.

Expert:  Bhavik Joshi replied 4 months ago.

Can you send me screenshot of it ? Also Did you try to go to safe mode or recovery mode ?

Customer: replied 4 months ago.
It is my older brother and I am not there. Can you call him and let me pay you? Will the total cost be $40?
Or I can have him call you. But I want to know what the total price will be.
Customer: replied 4 months ago.
Model number is ***** and it is an ASUS