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Hello, and Thank You for choosing JustAnswer.comMy name is ***** ***** I am reviewing your question now, please stand by for 1 or 2 minute for reply.
I would like to help you get back into your account, but to do that, and NOT compromise yoru information, i have to do this SID BY SIDE with you.
The only way to do that is to connect to your computer.......and help y ou through the process.
Let me know when you are ready to continue on this.