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Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 31232
Experience:  Over 20 years of consulting to the IT industry
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I am unable to print off the internet. My computer keeps

Customer Question

I am unable to print off the internet. My computer keeps telling pop up is disabled and I do not know how to fix it
Submitted: 1 month ago.
Category: Computer
Expert:  Richard replied 1 month ago.

Hi there and welcome

Can you tell me please via which internet browser you are trying to print from? eg: Google Chrome, Internet Explorer?

Expert:  Richard replied 1 month ago.

I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.

Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.

I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.

Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.

If you want remote click get extra help. If not simply reply to me.

Thanks,

Richard

Customer: replied 1 month ago.
internet explorer
Expert:  Richard replied 1 month ago.

Thank you

Please do the following in Internet Explorer

Click Tools (the gear wheel top right) than Internet Options

Click on the General Tab and Delete all Temporary Internet Files.

Than click the Advance Tab and click Reset

Then restart the computer and tell me if it then prints please.

Customer: replied 1 month ago.
I have an emergency I have to discontinue sorry for the inconvenience
Expert:  Richard replied 1 month ago.

ok, let me know then please when we can resume if you still have problems

and if you can take a second to rate my service for now by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.

All the best with the emergency and I hope it is not too serious

Thank you