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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I want to go back to my original email settings before I

Customer Question

I want to go back to my original email settings before I tried to change them. cant access my account on the computer or phone
JA: Have you contacted anyone about your account?
Customer: unable to do so
JA: Have you installed any updates recently?
Customer: some type of email security that I can't delete. I believe that would revert me back to my original account and phone access
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 6 months ago.
Category: Computer
Expert:  Richard replied 6 months ago.

Hi there and welcome

first, can you tell me for which email service this is for please?

Thank you

Customer: replied 6 months ago.
jcinorth12yahoo.com
Customer: replied 6 months ago.
can't access my account on my computer or phone. password ***** Nicole46. want to go back to that point before I tried to change by some security thing
Expert:  Richard replied 6 months ago.

Thanks

What exactly happens when you try to access the account? What message do you receive?

Customer: replied 6 months ago.
unable to access account. I am not interested in any premium service
Customer: replied 6 months ago.
are you there
Customer: replied 6 months ago.
what the hell is going on
Expert:  Richard replied 6 months ago.

yes I am here, I need to know please, what is the exact message you get when you fail to sign in.

Customer: replied 6 months ago.
account not available
Expert:  Richard replied 6 months ago.

ok, but you need to use the sign in

***@******.***

enter that please

As your entering in

jcinorth12yahoo.com

Customer: replied 6 months ago.
on my phone it says server has changed enter new password. won't accept my original password ***** Nicole46. my
Expert:  Richard replied 6 months ago.

ok, please on your computer, use my link below to reset your password

https://edit.yahoo.com/forgotroot

Once done, use this new password ***** all your devices to access your account

Let me know please how you go.

Customer: replied 6 months ago.
it wont let me use my***@******.*** OR my phone number(###) ###-####to sign in??????????
Expert:  Richard replied 6 months ago.

ok, but you're not signing in, I need you please to use my link to complete the process to reset your password please

Customer: replied 6 months ago.
i keep telling you that does not work. it is doing the same thing it was before I contacted you!! it wont let me sign in using my***@******.*** or my phone number(###) ###-####
Customer: replied 6 months ago.
what is up
Expert:  Richard replied 6 months ago.

yes I have seen this from you.

Can you please re-read my instructions very carefully?

Customer: replied 6 months ago.
why don't you answer??
Customer: replied 6 months ago.
your instructions DO NOT WORK
Customer: replied 6 months ago.
can't you just do it using my email address***@******.*** or phone number(###) ###-####
Customer: replied 6 months ago.
my password ***** ***** it works for facebook but nothing else
Customer: replied 6 months ago.
are you there? what the hell
Expert:  Richard replied 6 months ago.

Hi there,

I am answering, are you able to correctly read my instructions? As I have not asked you at all to sign in

Customer: replied 6 months ago.
I keep telling you that DOES NOT WORK!!! why cant you try it yourself to see
Expert:  Richard replied 6 months ago.

please note your replies are

it wont let me use my***@******.*** OR my phone number(###) ###-####to sign in

And that I am NOT asking you to sign in....

Customer: replied 6 months ago.
why aren't you answering?? your link does not work it keeps saying try again which I have done numerous time only to get the same message to try again. what is up?? can't you fix the problem or not the same message
Customer: replied 6 months ago.
what am I suppose to do. is this some kind of scam to get me to pay
Expert:  Richard replied 6 months ago.

I am answering, I have answered every message.

But you are not reading and following the instructions I have been giving. It is nothing to do with a scam, it is just as simple as that....

Ill repeat, and note, nowhere do I tell you to sign in.

on your computer, use my link below to reset your password

https://edit.yahoo.com/forgotroot

Once done, use this new password ***** all your devices to access your account

Let me know please how you go.