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Isaac Franklin
Isaac Franklin, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 370
Experience:  Technical Support Coach at Liberty Tax Service
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Why I can't remove my payment account from ITUNE.COM? I have

Customer Question

Why I can't remove my payment account from ITUNE.COM? I have never, never used it. Have tried for 8 months to stop payments, but Apple continue to charge 16.23 to this account and my credit card. discontinue charging my credit card.
JA: The Expert will know what to do. Is there anything else important you think the Expert should know?
Customer: NO, just stop this action, please.
Submitted: 1 month ago.
Category: Computer
Expert:  Isaac Franklin replied 1 month ago.

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Expert:  Isaac Franklin replied 1 month ago.

This has to be done on your end by you unless you want me to remote in and do this with/for you

on a computer. I can send you directions to remove the payments so they can no

longer take them out:

This shows you how to do it from several devices:

https://support.apple.com/en-us/HT201266

You should also follow up by canceling the account as well:

https://support.apple.com/en-us/HT202039

Let me know if you need further instructions or help, but these should take care of your issue permanently.

Please rate the 5 stars at the top of the page to close out this question as it is the only way i am

credited for the work done with clients. Or, reply to continue if further troubleshooting is necessary.

~Franklin