I'm sorry about the issue. Was it working fine previously?
Do you have windows xp, vista, or 7, or 8, 10?Do you have the iTunes program on the computer?Please reply at the box below. Thank you,
Thank you. Does the iTunes program detect the iPhone when you connect the iPhone to the computer?
Please open the iTunes program on the computer to check.
- Is this a desktop or laptop?
- Also, please click on Start, then click on Control Panel, then open System (or System and security -> System) and confirm the Windows version there.
Please reply at the box below. Thank you,
Thank you. Can you please have the iTunes program open, then connect the iPhone to another USB port at the back of the Desktop computer, and check.
Please let me know. Thank you,
Do you have the USB keyboard and USB mouse connected to the Dell desktop computer?
Where is the keyboard connected to? Is it at the back or front of the desktop?
Yes, I'm thinking so unless the iPhone's USB cable has issue. Where is the wireless / remote connected to?
OK, please check all ports at the back of the computer to see if there is extra USB port. Thank you,
Does it show anything on the iPhone's screen (log in the phone and check)?
Open the iTunes program on the computer, does it show the small iPhone icon at the top of the iTunes program?
Please let me know if any of those cord can charge your iPhone.
Please connect USB cord to power adapter and see if it can charge iPhone. Thanks,
Please press and hold both the Power (On / Off) button and the Home button (which is located right below the screen) together for at least 10 seconds, until the Apple logo appears, then wait a bit
, then connect iPhone to computer, and check. Thank you,
Sorry, no, on the iPhone . Please do the following step on the iPhone: Press and hold both the Power (On / Off) button and the Home button (which is located right below the screen) together for at least 10 seconds, until the Apple logo appears, then wait a bit
Let me know if it shows the Apple logo when you do the above step. Thank you,
OK, wait until the iPhone is back on, then log in your iPhone, then connect iPhone to computer, and check. Thank you,
When you connect the iPhone to the computer, does it show anything different on the iphone's screen?
Click on Start, then click on Computer, does it show the iPhone device there?
I'm sorry. Please wait a bit, while I'm trying to troubleshoot. Thank you,
When you plug the iPhone to the computer, does the computer make a sound?
Do you have a USB flash drive or an external USB hard drive that you can connect to the computer and check?
So when you plug the iPhone to the computer, it makes a sound. Is that correct?
Does it charge the iPhone when you connect the iPhone to the computer?
Did it charge previously with this computer?
Does your iPhone work on another computer, if you have?
With iPhone connected to computer, can you click on Start, then right-click on Computer, then click Manage, then click on Device Manager on the left. Then do you see the iPhone / Apple device there (usually in the Universal Serial Bus controllers section.) Thank you,
Usually, in Device manager, double-click on the item Universal Serial Bus controllers in order to open / expand it, then do you see the device Apple or iPhone there?
When was the last time the iPhone was working fine previously on your computer?
I'm sorry; I'm not sure about this error code. Let me open the issue to other experts. Please do not wait; you will get an email when there is a response from another expert. Thank you for your patience,
Hello! My name is*****I am a certified computer professional who will assist you.It looks like the previous Expert is not available any more.
Since I see that none of the usual suggestions helped solve the problem, we can establish a secure remote session so that I can see the problem myself and help you directly.Let me if you would like that.Thanks,IT Miro
I will transfer your request to the JustAnswer customer service.