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Randy Computer Tech
Randy Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 9606
Experience:  Computer Technician
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My computer is shaking terrible so bad that I can't figure

Customer Question

My computer is shaking terrible so bad that I can't figure out the screen it started with the display screen going dark after a windows update last week then I was told to try going to device manger and clicking on display adapter and update driver and after that all hell has broke loose it want even let me reinstall my windows 7 with the disc it is almost like I have a virus or something can you help me please if my spelling is wrong it is because I am judging the screen because I can't hardly see and it it scramble
Submitted: 8 months ago.
Category: Computer
Expert:  Randy Computer Tech replied 8 months ago.

Lets try a hard reboot first please> Sometimes this is caused by a glitch in the firmware and can be resolved by a forced reboot, other times it is due to failed hardware, if it is a glitch then your computer will work normally again. Disconnect the power cord and any other externally connected devices and usb cables, then Press and hold the power button down for 60 seconds.

Then reconnect the power cord and power on and check for normal operation. Let me know if any changes occur.

Customer: replied 8 months ago.
No can u do a remote access I don't know how to text I am a old lady disable that is why I am trying to get help please
Expert:  Randy Computer Tech replied 8 months ago.

are you on the problem computer now?

Customer: replied 8 months ago.
Please do
Customer: replied 8 months ago.
Expert:  Randy Computer Tech replied 8 months ago.

okay, thank you. Click on the blue link below and allow the remote session to download then click on the elsinore remote session download and allow the program to run please>

http://www.justanswer.com/remotedesktop/join.aspx?Session=9ec74419-aa05-4330-ba15-712f2b7b1ab6

Customer: replied 8 months ago.
Randy I can't see what screen is doing too know if it done downloading can u.calle me
Expert:  Randy Computer Tech replied 8 months ago.

click on the downloaded file and allow it to run next.

Customer: replied 8 months ago.
I. Cant figure out screen
Expert:  Randy Computer Tech replied 8 months ago.

it mat be behind the screen you are on now. Can you minimize this screen and check?

Customer: replied 8 months ago.
When I did that it went to desktop
Customer: replied 8 months ago.
Can I type in address.bar for u to get permission
Expert:  Randy Computer Tech replied 8 months ago.

no, you will need to find the elsinore screen connect session file and click on it to run. Go to your downloads and find it there.

Customer: replied 8 months ago.
Nothing is happening on my end I cannot see screen to find download is their another way for u to get control because my screen is just too dark almost black shaking and scramble I don't know what else to tell u randy
Expert:  Randy Computer Tech replied 8 months ago.

which internet browser are you using?

Customer: replied 8 months ago.
Internet explore
Expert:  Randy Computer Tech replied 8 months ago.

To view files you've downloaded while using Internet Explorer, do this: open Internet Explorer, select the Tools button, and then select View downloads. You'll be able to see what you've downloaded from the web, where it's stored on your PC, and choose actions to take on your downloads.

Customer: replied 8 months ago.
Completely blacked out at top of screen except address bar looks like this is not going to get fix huh I.can't do nothing
Expert:  Randy Computer Tech replied 8 months ago.

I am sorry for the difficulty.

We can try a different option.

Expert:  Randy Computer Tech replied 8 months ago.

try this one, you can type joinme.com in your address bar or click on the blue link>download the joinme app from here> joinme.com

then reply here with the 9 digit access code

Customer: replied 8 months ago.
to do s
Customer: replied 8 months ago.
I guess this is it 36851085
Customer: replied 8 months ago.
Expert:  Randy Computer Tech replied 8 months ago.

Code must be at least 9 characters.

Customer: replied 8 months ago.
When i. Clicked on Link it said chrome stopped working tve only 9 numbers i see 366_851_085
Customer: replied 8 months ago.
I typed in address bar again joinme.com my webpage say shows Workers who.boss
Expert:  Randy Computer Tech replied 8 months ago.

try this link please>https://www.join.me/start

Customer: replied 8 months ago.
Ok Randy if u are here i am on remote desktop start please tell me u not gone
Expert:  Randy Computer Tech replied 8 months ago.

Im still here.

Do you have a code at the box near the top of your screen.

Customer: replied 8 months ago.
No it look like a result Page.
Expert:  Randy Computer Tech replied 8 months ago.

okay, there should be a joinme box with the 9 digit code.

Customer: replied 8 months ago.
I just typed in www.join.me/start it is asking do i want to run or save
Expert:  Randy Computer Tech replied 8 months ago.

choose run

Customer: replied 8 months ago.
It said didnt start try Now it say the desktop app should appear on screen in few seconds at top at bottom say click to download
Customer: replied 8 months ago.
I hace tried everything u have told me and nothing i dont know anything else so what do i suppose to do to get u to help me
Expert:  Randy Computer Tech replied 8 months ago.

I am sorry about the issue. I can only help if we get the remote started.

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