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Lets try a hard reboot first please> Sometimes this is caused by a glitch in the firmware and can be resolved by a forced reboot, other times it is due to failed hardware, if it is a glitch then your computer will work normally again. Disconnect the power cord and any other externally connected devices and usb cables, then Press and hold the power button down for 60 seconds.
Then reconnect the power cord and power on and check for normal operation. Let me know if any changes occur.
are you on the problem computer now?
okay, thank you. Click on the blue link below and allow the remote session to download then click on the elsinore remote session download and allow the program to run please>
click on the downloaded file and allow it to run next.
it mat be behind the screen you are on now. Can you minimize this screen and check?
no, you will need to find the elsinore screen connect session file and click on it to run. Go to your downloads and find it there.
which internet browser are you using?
To view files you've downloaded while using Internet Explorer, do this: open Internet Explorer, select the Tools button, and then select View downloads. You'll be able to see what you've downloaded from the web, where it's stored on your PC, and choose actions to take on your downloads.
I am sorry for the difficulty.
We can try a different option.
try this one, you can type joinme.com in your address bar or click on the blue link>download the joinme app from here> joinme.com
then reply here with the 9 digit access code
Code must be at least 9 characters.
Click on the blue link below
try this link please>https://www.join.me/start
Im still here.
Do you have a code at the box near the top of your screen.
okay, there should be a joinme box with the 9 digit code.
I am sorry about the issue. I can only help if we get the remote started.