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Hi Bev. My name is*****'m sorry that you're having this problem. It would be my pleasure to help you. Let's begin with the simplest possible fixes. Please press and hold the power button until the machine completely powers off. All lights should go off. Wait a couple of minutes, then restart it and see if it brings it up correctly. If it doesn't we will restart it in safe mode to try and correct the problem. Give it a try and let me know the results please.
Please follow the steps below to boot into SAFE MODE if needed.
Turn on the computer.
Press the F8 key repeatedly when the first screen appears.
From the Windows Advanced Options Menu, use the arrow keys to select Safe Mode (Note: Please choose SafeMode with networking if available) , and press ENTER .
When the Windows desktop appears, Safe Mode is displayed in the four corners of the screen and the desktop might look different than it usually does.
If you can get into safe mode with networking I can remotely connect to you computer and repair the problem for you while you watch.